Shipping policy
Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment
If your order is in stock and we process the charges to your credit card, it will ship within 3-5 business days from the date of your order. Feel free to follow up with us at support@urbancitygifts.com
General Shipment Information
- LTL delivery requires an appointment and signature. Parcel will be delivered via FedEx, UPS, or USPS and do not require a signature. (LTL: less-than-truckload)
- We cannot deliver to a PO box.
- Taxes may apply, depending on the state.
- Additional fees may apply for remote locations which are defined by the shipping company. This situation rarely occurs.
If you have any questions about the status of your order or its delivery or have special shipping requests, please feel free to contact us Monday through Friday at email support@thedeskoutlet.com.
FREE Shipping on all products in our store in 48 Contiguous United States.
Potential service interruptions. Orders may take longer to arrive due to variables outside of our control such as bad weather. You are welcome to contact us if the arrival date has passed and you have not received your item(s). Contact us at support@urbancitygifts.com